Cs go problem not connected to matchmaking servers

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Users who had Prime Status before will benefit from this and their in-game experience. If you have not linked your Steam account with a phone number for Prime we encourage you to do this; doing so will improve your matchmaking experience. For more information, please see our Prime Account Matchmaking help article. Will new players have a low Trust Factor?

Cs go problem not connected to matchmaking servers

Trust Factor is impacted by a user's experiences on Steam and in CS: If you have been a positive member of the Steam Community in the past, you will likely enter CS: GO with a high Trust Factor. Please include a description of your experience and your Steam ID so we can investigate; this will help us improve Trust Factor matchmaking going forward.

In these situations we recommend you have your friend who you believe to have the lowest Trust Factor email us at the address previously provided with their Steam ID and information. Be aware that when players are in a party, we use the lowest Trust Factor of any individual in the party for matchmaking purposes. If you and your friend are opted into Prime Matchmaking you may be told the quality of your match will be affected if their Trust Factor is significantly lower than yours.

You may still queue with this user, but with the understanding that the quality of your match may degrade since their Trust Factor is significantly lower. All trademarks are property of their respective owners in the US and other countries.


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Can I check my Trust Factor? I am being shown a warning before queueing with a player. What does this mean?

What can I do to improve my Trust Factor? Does Prime status improve my Trust Factor? I suspect that I have a low Trust Factor because the quality of my matches is poor. What can I do about this?

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I suspect that my friend has a low Trust Factor because of the quality of my matches when, and only when, I party up with them. What factors are considered in Trust Factor matchmaking?

Steam Support

The two messages you may receive are: Problem with this game?