You have laptop that is connected to the home network using an Ethernet cable and it is able to connect to the Internet. It is a good idea to keep an old router as backup. It is often the only way to rule out or confirm a router problem.
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A1 -Answers 3 and 4. Try connecting to another site www. If this fails then it is most likely a DNS issue. A2 Answers 4 and 5. If you have other wireless devices connected and they are working OK then it is most likely a problem with the configuration on the smart phone. If other wireless devices are also having problems then suspect the wireless router. Your email address will not be published. Click to Subscribe to The Newsletter. Skip to content You will at some time or another experience problems with your Internet connection. There are several areas that may be a cause of the problem.
The device itself e. Before You Start -Eliminate the Obvious Check that your router is plugged in and all cables to the router are secure. The router will have lights, ensure that they are on and not indicating a problem. If you are using a hub wired or wireless ensure it is plugged in and the cables are secure. I use a windows computer but the process is the same on Linux and Mac The first step is to have a clear idea of how the Laptop computer connects to the Internet under normal circumstances.
You may find sketching out a simple diagram helps In my network my laptop computer connects to the wireless Router via wireless secured and the router connects to the telephone line and the ISP via a broadband filter. The troubleshooter may prompt you to check the router settings, but first you'll need to ensure that the network cables are firmly attached and that your modem is connected to either the cable outlet or the phone line depending upon which service you're using.
Check the connections at both ends of all wires. This may sound silly, but things get pulled or simply break. Check the connection to the cable jack or phone line as well as the network cable CAT5 or CAT6 between the modem and the computer or router on most systems there should be a green LED lit if the network cable connection is working.
You may need to replace the cables if the connector retainer a small, springy plastic that holds the cable firmly in place is broken or has lost its ability to retain a firm connection. If instructed by the network troubleshooter or if you've completed the steps above you'll need to ensure that the problem isn't with your router. If you continue to have problems and you have a separate modem you can try your modem without the router.
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If the Internet is accessible, try to run it with the router again. If that fails, proceed to the next step in resetting and setting up your router. If you continue to have problems, you should try resetting the router. Obtain the instructions for your particular router from the manufacturer's website or from the documentation that came with your router.
Most have a recessed reset button that can be held down for a minute or two with the tip of a ball point pen or an opened-up paper clip to restore the factory settings. You will then have to configure the router again to have it work with your network. You may wish to have some professional help in accomplishing that at the very least you should read the manual provided with your router. Ensure that your computer is connected to the router with a network cable during the setup process.
Troubleshooting Your Internet Connection
Never alter your router settings while connected through a wireless connection — you will lose access to the router when it reboots during the setup process. The firewall's job is to protect your computer from unauthorized access. If there is a problem with the firewall settings, then your Internet connection may not be working. Follow the instructions for checking your firewall security software on the sidebar. If everything else is working, then the problem may be with your software. Generally when this happens you'll be able to access the Internet except with a specific piece of software.
Most issues are dealing with browsers and email programs but you may also have problems accessing FTP sites or on-line help in other programs. In order to protect yourself while connected to the Internet, you should be using both firewall security software and a hardware firewall router. There is more information about these on the Firewalls page, including why you need them.
I strongly recommend a current version of ZoneAlarm Extreme Security. While Check Point offers a free basic firewall for personal use ZoneAlarm Extreme or Internet Security Suite will provide better protection against a multifaceted attack. I'll use ZoneAlarm in the examples below. The testing process should be similar with other firewall products.
Your product manual or the company's website should give you more information. Programs like ZoneAlarm are designed to protect you from unwanted and dangerous traffic to and from the Internet.
12 Tips to Troubleshoot Your Internet Connection
ZoneAlarm denies access to the Internet for everything by default. If you have not configured ZoneAlarm properly, your Internet service might not work or a particular program may not have access. To rectify an incorrect installation of ZoneAlarm, you may need to uninstall and reinstall it.
The same may be true if ZoneAlarm is not running at all. Remember to be as calm and polite as possible, and do not take out your frustration on the company. You can't turn the light off, but you could put a piece of black electrical tape over it so you don't have to see the light.
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Not Helpful 1 Helpful 5. I can't connect to WiFi because my laptop appears to be in airplane mode, and I can't get it off that mode. It's an HP touchscreen notebook. What should I do? See if there is airplane mode button on your device. You can also hold down the Fn button, which is in between ctrl and windows button. If it doesn't, just restart your device.
Not Helpful 2 Helpful 5. Go in settings and you will see "airplane mode. Not Helpful 4 Helpful 6. Different modems show different lights, but as a general rule there will be an Internet or online light that should be green or blue. Keep in mind, flashing lights do not necessarily mean there is an issue, many lights flash when there is activity. If you can get the manual for the model of modem you have, it will have a description of the lights and what each light indicates. Not Helpful 4 Helpful 3. It might be slow because you're not the only one using it, or the internet itself that you are using is slow.
The best way is to just pay for a better internet, but you can also try stopping background internet processes in your computer, or pause any sneaky updates that might be hogging all your speed.
Also, wireless internet tends to be slower; if you have a laptop, consider hooking it up to the modem with a cable. Not Helpful 14 Helpful 6. I was able to connect with internet on my phone the first time, but when I try now, the browser tells me I am unable to connect with the network and to review my network settings. What can I do? Somebody may have change your WIFI password, so check that. You can also select to forget your network and try accessing it all over again. Not Helpful 7 Helpful 3. Try looking in your settings and checking your internet connection and speed. It may not be your Xbox one that is the problem.
Not Helpful 2 Helpful 1. Try restarting your device, turning off and on your router, or restarting your modem. Not Helpful 0 Helpful 0. Not Helpful 2 Helpful 0.
How To Troubleshoot Internet Connection Problems
What should I do if I get a message stating the network settings on the computer do not match the network requirements? This usually means the saved password for that network no longer matches up with the network. This commonly happens when your device is connected to Wi-Fi, then the password is changed on your Wi-Fi.
To fix this, either forget the saved network on your device, or change the Wi-Fi name on the router. Not Helpful 3 Helpful 0.