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However, there are costs associated with opting out so that the distributor is able to recover the additional costs incurred to maintain a special meter and to manually read the meter. A typical residential customer uses about gigajoules GJ of natural gas in a year. Since gas consumption is so dependent on the temperature, the average usage varies greatly by month, as noted below. A typical residential customer uses about 7, kWh of electricity in a year, which is an average of kWh per month.
The Alberta Utilities Commission approves either standard customer contributions or standard company investments for new service, depending on the utility company and type of service.
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Due to the number and diversity of requests for new service, the AUC does not approve specific individual costs for new services. However, customers do have recourse with the AUC if they feel quotes for service are unreasonable. Notice is required when there is a change to a customer's demand and at that time the wire owner can determine if additional funds from the customer are required to implement those requested changes.
Notice will assist wire owners and the Alberta Electric System Operator in carrying out proper transmission and distribution planning and their associated costs and the rates charged to their customers. Customer fees are often required for the wire owner to recover expected revenue and to recover their investment related to the facilities that have already been built and included as part of the rate. To ensure safe and reliable service, power lines and substations, natural gas pipelines and other utility infrastructure need to be regularly upgraded and rebuilt.
This concept is similar to financing a new car.
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By the time the loan is paid off, you will likely need to buy a new car, or at least finance a major overhaul to keep it in reliable working order. The rates you are charged are not necessarily specific to the lines in your area which may not have changed in 20 or 30 years. These rates also include costs unrelated to the infrastructure that are incurred by the distribution company, for example, metering and retail billing services, outage management, rates paid to the Alberta Utilities Commission.
The Alberta government implemented the carbon levy on January 1, to provide a financial incentive for families, businesses and communities to lower their emissions. The government has stated all revenue from the levy will be reinvested back into Alberta to grow and diversify our economy as we reduce carbon pollution.
The Alberta Utilities Commission does not regulate the carbon levy. Included in this mandate is an obligation to determine the fair rate of return for regulated utilities. Part of this includes allowing utility owners shareholders to have a reasonable opportunity to receive a fair return on their investment, but this must be balanced against ensuring just and reasonable rates for customers.
They also have to follow a strict code of conduct with respect to the marketing of their services to the core market. If you have questions, further information about licensing requirements of licensed retailers and how to file a complaint is available on the Service Alberta website or by calling the consumer services division toll free at The government of Alberta also created the Utilities Consumer Advocate, which can assist customers in resolving issues with competitive retailers.
Contact the Utilities Consumer Advocate at or ucahelps gov. Customers are able to choose between a regulated default retailer or a competitive retailer. Rule-related consultations Industry reference Compliance and enforcement eFiling System login. It looks like your browser does not have JavaScript enabled.
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What is a default retailer? What is a distribution company? Why is the distribution portion of my bill so much higher than the energy portion? Why are delivery rates different for different distribution companies? What is a rider? I sold my home and ended services with my retailer. I recently received a bill for services after I sold the home. I am a landlord. I have a tenant and they are responsible for utilities. Why have I received a bill? Can a retailer bill me for utilities if I have not called to accept responsibility?
My retailer increased my budget payment plan.
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Can my gas and electricity be disconnected in the winter? Utilities are not able to disconnect residential utility services during the following time periods: Electricity cannot be disconnected from October 15 to April Natural gas cannot be disconnected from November 1 to April I called my retailer to end services as they are no longer needed. A few months later I started to receive bills again. Can they do that? What notice is required before my utility services are disconnected?
Retailers will notify customers when an account is in arrears and will provide an opportunity to resolve any arrears prior to disconnecting services. Your regular statement indicating you are in arrears is considered a form of notice. Notification may also be given via a letter or telephone call indicating that payment has not been received or indicating pending disconnection.
If payment arrangements have been made, they are binding, like a contact. If you fail to complete the terms agreed upon, disconnection of service can occur without further notice. I think my meter is malfunctioning. What do I do? How often does my meter need to be read? What is a smart meter and why does my distributor want to install one? What is the average natural gas consumption of a typical customer? What is the average electricity consumption of a typical customer? I have requested new service from the distribution company in my area.
The quote they provided me seems unreasonable. Do I have any choice but to agree to what they have quoted? I have a business or farm operation and my consumption has drastically reduced. I approached my distributor about decreasing my service but they have quoted me a fee to do so. Can they do this? The lines in my area have been there for many years. Why do I continue to pay distribution charges? What is the carbon levy on my natural gas bill? How much do regulated utilities earn? What protection do customers have regarding services provided by competitive retailers?
This should only be done if you have no intention of ever using electricity at the site again, as the cost of reinstalling the removed equipment is exorbitant. For landlords who anticipate periods of vacancy, and property owners who have seasonal properties that are uninhabited for long periods of time, energy providers offer a variety of options, including:.
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Electricity Services for Rental Properties. Comparing Energy Rates Sidebar - June Enter your information to get help comparing and selecting the best energy providers for you! Service Charges for Vacant Properties Most regulated rate providers in Alberta are allowed to automatically charge property owners for any periods of time in which an application for services has not been submitted.
Seasonal Property Energy Charges and Disconnection Rural properties that are wired for electricity service are charged for periods of idleness, even when service has been discontinued.
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Energy Plan Options During Periods of Rental Property Vacancy For landlords who anticipate periods of vacancy, and property owners who have seasonal properties that are uninhabited for long periods of time, energy providers offer a variety of options, including: Automatically suspending service when no request for service is submitted. Automatically billing the owner when no such request has been made.
Automatically billing the owner between October 15 th and April 15 th or some variation thereof , and shutting off services during the remaining time.